Reservation, Cancellation & Refund Policy
Purpose of This Policy
At Dog It Up, reservations and related payments are handled with great care because pet placement involves living animals, emotional commitment, preparation, coordination, and responsibility. This policy exists to create clarity around how reservations are treated, how cancellations may be reviewed, and how refund considerations are approached. Our objective is to protect both responsible pet parenting and animal welfare while ensuring that the process remains fair, transparent, and ethical.
Reservation Is Not an Impulse Step
Dog It Up does not encourage impulse-based pet decisions. Reserving a pet should only happen after thoughtful discussion, basic understanding of the commitment involved, and a level of readiness on the part of the family. A pet is not a product to be blocked casually or held without seriousness. Reservation is considered part of a responsible process and is expected to be treated with equal seriousness by the family.
Reservation Process
A pet may be considered for reservation only after an initial interaction, discussion of suitability, and a basic level of mutual understanding regarding placement expectations. In some cases, reservation may also depend on additional communication, approval, documentation, consultation, or internal review. Reservation is not automatic merely because an enquiry has been raised. Dog It Up reserves the right to confirm or decline reservation requests based on responsible placement standards.
Suitability and Approval
Reservation remains subject to approval because Dog It Up places animal welfare above pressure or speed. We may consider factors such as family suitability, seriousness of intent, breed compatibility, readiness for pet parenting, home environment, travel plans, and the family’s understanding of long-term responsibilities before approving or holding a pet for reservation.
Why Reservation Involves Responsibility
When a pet is reserved, time, coordination, communication, planning, and often care-related effort begin to move around that reservation. This may include holding the pet from other enquiries, preparing records, coordinating information, giving counselling, managing follow-ups, scheduling discussions, or supporting documentation readiness. For this reason, reservation is treated as a meaningful step, not as a tentative placeholder without consequence.
Cancellation by the Pet Parent
If a reservation is cancelled by the pet parent, any refund consideration will depend on the stage of the process and the work already undertaken. This may include internal coordination, consultation time already provided, documentation work initiated, travel or movement planning, communication and support effort, and the period during which the pet was held from other genuine enquiries. Because each case may involve different levels of effort and preparation, cancellation outcomes may vary.
Cancellation by Dog It Up
Dog It Up reserves the right to cancel, refuse, or discontinue a reservation or adoption process if we believe the placement may not be suitable or safe for the animal. This may happen if misleading, incomplete, or inconsistent information is provided, if ethical concerns arise, if the home environment appears unsuitable, if expectations are misaligned with responsible pet parenting, or if the welfare of the animal may be compromised in any way. Such decisions are taken only in alignment with our welfare-first values.
Refund Review
Refunds are not automatically guaranteed in every case. Since the process may involve a living animal, real-time care, planning, holding, communication, counselling, documentation, and administrative effort, refund decisions must be considered carefully. Any refund, if applicable, will be reviewed on a case-by-case basis depending on timing, stage of progress, and the specific circumstances surrounding the cancellation.
Non-Commercial Nature of the Decision
Our process is not designed around transactional pressure. Dog It Up believes in conscious commitment over rushed closure. If a family is uncertain, we encourage them to clarify all questions before proceeding with reservation. It is always better to make a well-informed decision at the right time than to reserve impulsively and reconsider later under stress.
Animal Welfare as the Highest Priority
In all reservation, cancellation, and refund matters, the final consideration remains the welfare of the animal. Our decisions are guided not only by operational fairness but also by our duty to ensure that animals are treated with care, seriousness, and respect throughout the process.