Consultation Policy
Purpose of Consultation Services
Dog It Up offers consultation services to support pet parents with informed, thoughtful, and responsible guidance. We understand that choosing, raising, feeding, managing, and understanding a pet can involve important decisions, especially for first-time pet parents or families facing specific behavioural, nutritional, or adjustment concerns. Our consultation policy is intended to create clarity around how our guidance services function, what they are designed to support, and what responsibilities remain with the client.
Types of Consultations
Consultation services available through Dog It Up may include Vet’s Online Consultation, Breed Consultation, Nutrition Consultation, Behaviour Consultation, and Existing Pet Consultation. Depending on the nature of the concern, these services are designed to provide practical guidance, educational support, informed recommendations, and clarity for pet parents at different stages of their journey.
Vet’s Online Consultation
Vet’s Online Consultation is intended to provide basic guidance, directional advice, and preliminary understanding regarding general health-related questions, visible concerns, or early-stage observations. It is meant to support responsible decision-making, but it is not a substitute for physical examination, diagnostic testing, emergency intervention, or in-clinic veterinary treatment where medically required.
Breed Consultation
Breed Consultation is designed to help individuals and families understand which breed may be most suitable for their lifestyle, home setup, family structure, climate, schedule, and expectations. This may include discussion around temperament, activity requirements, grooming demands, trainability, compatibility with children or other pets, and long-term lifestyle fit.
Nutrition Consultation
Nutrition Consultation is intended to provide general guidance on feeding routines, food suitability, early dietary planning, basic nutritional understanding, and practical feeding concerns related to life stage, adjustment, or known habits. As every pet is unique, nutritional decisions should continue to be reviewed responsibly, especially where any medical condition, allergy, or specialised dietary requirement may be involved.
Behaviour Consultation
Behaviour Consultation is designed to support pet parents dealing with behavioural questions such as adjustment issues, anxiety tendencies, early training concerns, socialisation challenges, aggression indicators, routine difficulties, or home behaviour patterns. These consultations are intended to guide pet parents in understanding behaviour more responsibly and to encourage corrective support through humane and informed methods.
Existing Pet Consultation
Existing Pet Consultation is meant for families who already have a pet and require help with concerns relating to current routines, feeding, management, behaviour, compatibility with a new pet, or general care guidance. This service may also help families prepare their household before introducing another animal into the home.
Appointment-Only Basis
All consultations are available strictly on a prior appointment basis and are subject to confirmation and availability. A request for consultation does not automatically mean the consultation has been confirmed. Booking is considered confirmed only after acknowledgement by the Dog It Up team or the relevant scheduling process. Time slots may be limited and may vary depending on the type of consultation and expert availability.
Importance of Accurate Information
For any consultation to be useful and responsible, the client is expected to provide complete, honest, and accurate information. This may include the pet’s age, breed, routine, symptoms, behavioural history, medical background, food habits, current concerns, environment, and any relevant prior treatment or observations. Incomplete, incorrect, or misleading information may affect the relevance and quality of the advice shared.
Advisory Nature of Consultations
Dog It Up consultations are advisory and guidance-based in nature unless otherwise clearly specified. They are meant to support understanding, improve awareness, and guide next steps. They do not automatically amount to diagnosis, emergency resolution, guaranteed outcomes, or a replacement for hands-on medical evaluation, testing, or urgent intervention where required.
Emergency Situations
If a pet is in visible distress, facing a medical emergency, showing severe symptoms, or requiring immediate care, the pet parent must seek urgent in-person veterinary attention without delay. Online consultations and remote guidance cannot replace emergency treatment, physical examination, or real-time medical intervention in critical situations.
Rescheduling and No-Show Policy
Consultation appointments may be rescheduled with reasonable prior notice, subject to slot availability. Missed consultations without notice may be treated as no-shows. Repeated no-shows, last-minute non-responsiveness, or misuse of the scheduling process may affect eligibility for future appointment confirmation.
Client Conduct and Fair Use
Dog It Up expects respectful and appropriate conduct in all consultation interactions. We reserve the right to decline, discontinue, reschedule, or refuse consultation services in cases involving misuse of booking systems, repeated non-compliance, inappropriate behaviour, harassment, repeated no-shows, abusive communication, or knowingly false representations.
Follow-Up Responsibility
Pet parents are responsible for following through on appropriate next steps after consultation, including veterinary visits, routine changes, behaviour support, hygiene practices, or nutritional adjustments where applicable. Consultation can provide direction, but consistency, observation, and responsible implementation remain essential on the part of the pet parent.